At Naqad.pk, customer satisfaction is our top priority. We strive to provide you with high-quality products, but we understand that there may be times when you need to return or request a refund for your purchase. This policy outlines the terms and conditions under which returns, refunds, and exchanges can be processed.
Eligibility for Returns
To be eligible for a return, the product must meet the following criteria:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be initiated within a specified period (e.g., 7 or 14 days) from the date of delivery.
- Certain products, such as custom or personalized items, are not eligible for return due to their unique nature.
If your product meets these criteria, you can request a return through our customer service team.
How to Initiate a Return
To initiate a return, follow these steps:
- Contact our customer support team with your order details and the reason for your return.
- Once approved, we will provide instructions on how to return the product.
- Pack the item securely, using the original packaging, and include the proof of purchase or receipt.
- Ship the product to the address provided by our customer support team.
Please note that the customer is responsible for any shipping costs associated with returning the item unless the return is due to an error on our part (e.g., receiving a damaged or incorrect product).
Refund Process
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original method of payment within a specified time frame (e.g., 5–7 business days).
Refunds may take additional time to reflect in your account, depending on your bank or payment provider.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer support team. Exchanges are subject to product availability and eligibility criteria, and you may be required to cover any price difference between items.
The exchange process follows the same steps as returns, and you will be notified once the new product has been shipped.
Non-Refundable Items
Certain products are not eligible for refunds or returns, including:
- Custom or personalized items.
- Products that have been used, damaged, or altered.
- Items purchased during special sales or promotions (e.g., clearance items).
We encourage you to review the product descriptions carefully before making a purchase, as non-refundable items are clearly marked.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund after verifying the issue. Be sure to provide photos of the damaged product, along with your order details, to help us resolve the issue as quickly as possible.
Contact Us
If you have any questions or need further assistance with your return, refund, or exchange, please feel free to contact our customer service team. We are here to help you through the process and ensure you are satisfied with your purchase.