OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

COMMON QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I place an order on your website?

Placing an order on our website is simple and user-friendly. First, browse through our wide collection of products and choose the items you'd like to purchase. You can filter by categories to find exactly what you need, from jewelry to fashion accessories.

Once you’ve selected your products, add them to your shopping cart. After reviewing your order, proceed to checkout, where you’ll be guided through the process of entering your shipping details and payment information. After completing the checkout, you'll receive an order confirmation via email or SMS.

For any issues or concerns during the process, our customer support team is available to assist you every step of the way. Whether you’re a new or returning customer, we strive to make your shopping experience easy and enjoyable.

How do I track my order?

Tracking your order is simple and convenient. After placing your order, you will receive a confirmation message that includes a tracking number or a reference link. This tracking number can be used to check the current status of your shipment.

By visiting the tracking page, you can enter the provided number to see real-time updates on the progress of your delivery. The status will show where your package is and provide an estimated delivery time based on your location.

If you encounter any issues or need further assistance, you can contact our customer service team, who will provide more details about your order status. We aim to keep you informed every step of the way to ensure your purchase reaches you smoothly.

What payment methods do you accept?

We strive to offer a variety of payment options to ensure that your experience is as convenient as possible. Our website accepts several major payment methods, which are designed to accommodate different customer preferences. These include credit or debit card payments, bank transfers, and other secure online payment gateways.

During the checkout process, you will be able to choose the method that works best for you. We ensure that all transactions are encrypted and secure, protecting your sensitive information.

If you have any concerns or difficulties with payment, our support team is readily available to assist you. We work hard to make the purchasing process simple, fast, and secure for all our customers.

Do I need to create an account to shop?

Creating an account is not mandatory for making a purchase, but we highly recommend it for an enhanced shopping experience. When you create an account, you’ll be able to save your shipping information for faster checkouts, track your order history, and receive updates on special offers and promotions.

Shopping as a guest is also an option for those who prefer not to create an account. You’ll still be able to place your order and receive tracking information without needing to sign up.

However, having an account allows you to enjoy a more personalized experience on our website, including wishlists, faster repeat purchases, and better customer support options.

How do I contact customer support?

If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us through multiple channels, including phone, email, and live chat directly from our website.

Our team is dedicated to responding to all inquiries as quickly as possible. Whether you need help placing an order, tracking a shipment, or resolving an issue, we are committed to providing excellent service.

For general questions, our FAQ section can also provide quick answers to common concerns. However, if your query requires personalized support, don’t hesitate to get in touch—we’re always happy to assist.

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